Privacy Policy
Solarus Electrical Installations Inc. ("Solarus," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of everyone who contacts us, including through our Facebook Page. This policy explains what information we collect, how we use it, and the rights you have over it, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
Information We Collect
When you send us a message through Facebook Messenger, or otherwise contact us regarding a solar installation inquiry, quote request, or ongoing project, we may collect:
- Your name and Facebook profile picture, as made available to us through Facebook's Messenger Platform
- The content of the messages you send us
- Contact details you provide directly, such as your phone number, email address, or property address
- Details related to your inquiry — for example, the type of solar system you're interested in, or your project timeline
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotations for our solar installation services
- Coordinate site surveys, contracts, and project scheduling if you become a client
- Maintain records of our communications with you for customer service and follow-up purposes
- Improve how our sales team responds to and manages client inquiries
We do not use your information for unsolicited marketing outside of the context of your original inquiry, and we do not sell or rent your personal information to third parties.
How We Store and Protect Your Information
Information collected through Messenger is stored securely in our internal business management system, accessible only to authorized Solarus staff who need it to do their jobs — primarily our sales team and administrators. Access is protected by individual staff logins, and our systems are hosted on infrastructure with industry-standard security practices.
Sharing of Information
We share the minimum necessary information with Meta Platforms, Inc. ("Meta") as required for the operation of Facebook Messenger itself — this is governed by Meta's own Privacy Policy. We do not share your information with any other third party except where required by law, or with your explicit consent.
Data Retention
We retain conversation and contact information for as long as reasonably necessary to fulfill the purposes described in this policy, including ongoing customer relationships, warranty periods on completed installations, and legal or accounting recordkeeping requirements. You may request that we delete your information sooner, subject to any legal obligations we may have to retain certain records.
Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Be informed that your personal information is being processed
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion or blocking of your information, subject to legal retention requirements
- Object to the processing of your information
- Lodge a complaint with the National Privacy Commission
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are intended for adults seeking solar installation services. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: inquiry.solarus@gmail.com
- Phone: +63 998-9932169
- Address: Block 1 Lot 12 Phase 1 Marco Polo Place, Barangay Tagapo, Santa Rosa City, Laguna 4026